Joan K. Ustin & Associates, LLC helps growing organizations enhance productivity and profitability, and meet the challenges that accompany change.  The firm specializes in human resources and organization development. Our approach is to assess the current situation, identify solutions, and then implement solutions as a coach to, and in partnership with, the client.

Typical services include:

  • Organization assessments, such as employee opinion surveys, leadership practices audits, and training needs analysis;
  • Design and development of human resource systems, such as employee selection, performance management, and succession planning systems; and
  • Design and delivery of training programs for managers and employees that address defined gaps in competencies

Clients are broad-ranging, including healthcare, financial and environmental services, law firms, technology, manufacturing, educational institutions, and human services organizations.


What our clients have said:

"It has been a wonderful experience working with Joan. She brought out the very best in all of us. The work she produced is something for our board and this agency to be very proud of for years to come. We are happy to recommend her to others."

Jenny Kennedy
Executive Director
Lexington Interfaith Community Services (LICS)

"Joan Ustin understood clearer than anyone the critical items that had to change in my job performance. She collaborated with me creatively, subtly and using a quiet fervor, substantially improving my professional standing with my board and increasing work productivity markedly in just a manner of months. She is one in a million. My trust in her talents and wisdom is absolute."

Joe Bunting
Chief Operating Officer
Kiawah Island Community Association (KICA)

"As a family foundation in upstate South Carolina, we were looking for a facilitator to provide us an introspective glimpse into the operations of our board and its grant making. Joan did her homework and met the challenge. The board completed the retreat with a better understanding of where each board member stood on issues and how they could better communicate on issues affecting the foundation."


Joe Bonner
Associate Director
Fullerton Foundation


"Our organization has worked with Joan over a period of years as we moved from a small, unstructured non-profit to a better-organized and more business-like model. While coming from a corporate background, Joan nonetheless has a keen sense of what translates appropriately to the non-profit world. She guided us through a major organizational transition, helping us develop an effective management structure and comprehensive employee policies. Our new policies are often requested as a model for other non-profits."

Cathy Forrester
Director of Development and Human Resources
Coastal Conservation League

"We hired Joan to completely revise our performance appraisal system. She was extremely thorough in her research, involving all levels of employees in the firm; grasped the uniqueness of our culture; and delivered an end product and training that were well received. She is very professional and at the same time quite delightful to work with."

Teresa McMillian
Director of Human Resources
Richardson, Patrick, Westbrook & Brickman, LLC

"I have worked with many consultants in over 20 years of practicing law, and Joan Ustin has been the best. Professional, insightful, and result-oriented, Joan wasted no time in sizing up our firm's human resources needs and providing us with state of the art training, materials, and support, and all for a reasonable fee."

Robertson H. Wendt, Jr.
Law Offices of Robertson Wendt

"Since 2000, Joan K. Ustin & Associates has conducted employee climate (attitude) surveys for Showa Denko Carbon, Inc. I am delighted with their professionalism, technical knowledge, and thoroughness in presentation of survey data results. I highly recommend them as reliable and effective human resources consultants. On a personal level, I find Joan to be friendly and easy to work with."

Clint Lucas
Vice President Human Resources
Showa Denko Carbon, Inc.

"Joan Ustin has served the Charleston County Housing Authority, as a consultant, in the area of Human Resources, for more than three years. Our continued use of her work product speaks more loudly and voluminously than any words I could write. She is on target and on time -- two attributes we look for in anyone who performs work for us. We look forward to continuing the relationship."

Montez C. Martin, Jr.
Executive Director
Charleston County Housing & Redevelopment Authority

"New to the role of Executive Director of a small organization, I had little management experience and felt hesitant about addressing issues with employees. During a training workshop with Joan Ustin, I learned effective techniques for coaching and appraising employees. I used the model Joan taught us with a new employee who needed to make significant improvements. After our first performance appraisal meeting, her quality of work increased by 100%, as did her motivation and enthusiasm for her job. She could tell that I was invested in her professional development and that her opinion was important. I feel much more confident as a manager, and feel Joan provided practical tools to take back to the workplace."

Kim Clifton
Executive Director

"Joan K. Ustin & Associates provided Charles Towne Montessori with a data-driven, professional strategic plan that is guiding us to reach new goals. In particular, Joan Ustin pushed our board, staff and parents to reach further and work harder to ensure that we can have the best learning environment for our students. We appreciate her efforts to challenge us to do better. I wouldn't hesitate to recommend her company's service."

Andy Brack
Chair, Board of Trustees
Charles Towne Montessori
Charleston, S.C.