About Joan

Joan's Expertise
Joan's Experience

Joan K. Ustin brings to her practice over 35 years of experience as a corporate executive and consultant, and a versatile, broad-ranging background in training and organization development, program development and communications.

Prior to becoming an independent consultant in 1992, Joan directed the Corporate Training and Development function for Manufacturers Hanover Trust Company (now part of Chase) and then for National Westminster Bancorp, a $20+ billion asset regional bank based in New York City (now part of Bank of America). She created a wide variety of innovative human resources development programs, products and systems in such areas as executive development and succession planning, performance management and appraisal, career development, technical training, computer and workplace literacy, and cultural diversity.

Earlier, Joan spent over ten years in the not-for-profit arena, helping to implement a major, community-based urban revitalization program in New York. Then, serving as Vice President of an economic development consulting firm, she provided technical assistance to businesses seeking to expand or relocate in the South Bronx. Among her accomplishments during this time was devising a way to leverage Federal funds for job development purposes that became a national model for the U.S. Economic Development Administration.

She began her career with The Baltimore Sun, the first woman hired as a copy editor.

Joan graduated with honors from both the Columbia University Graduate School of Journalism and the University of Vermont, where she was elected to Phi Beta Kappa. She is a member of the Academy of Management, the International Society for Performance Improvement, the Society for Human Resource Management, and the American Society for Training and Development.